Advanced AI Chatbot
24/7 Auto Responses
Automatic responses around the clock using Autopilot AI technology.
Smart Bot Training
Train the AI on your specific files for accurate and personalized answers.
Canned Responses
Ready-made responses to speed up customer communication.
Smart Handoff
Smart switching between human agents and AI as needed.
Smart Knowledge Base
Upload your files (PDF, Word, TXT, etc.) to train the bot
Add common questions manually or automatically
Generate answers from website links to enrich knowledge
Multi-language support for every question and answer
Fast search within the knowledge base for agents
Integration with all communication platforms
Integrate multiple WhatsApp numbers simultaneously
Easy switching between different accounts
Clear view of contacts and groups
Comprehensive conversation management from one place
Unified channels and multilingual communication
Custom Widget
Customizable widget for your website
Seamless integration with all other channels
Instant translation between agent and customer
Real-time translation allows seamless communication with any language
Easy communication without language barriers between your team and customers
Full Widget Customization
Choose the best theme (Light or Dark)
Colors matching your brand identity
Add multi-language logos and welcome messages
Instant preview of changes before publishing
Intelligent Chat Routing
Automatic or manual conversation distribution
Custom routing rules based on language or department
Choose between human agent or AI Chatbot
Working hours settings for team availability
Distribute conversations based on team member capacity
Advanced Organization
Add Tags to categorize conversations and content
Comprehensive contact management across all platforms
Full chat history for every customer with details
Customer service ratings and feedback
Internal notes for every conversation
Multilingual & Translation
Full Arabic and English support
Ability to add additional languages
Instant dual-language interface switching
Real-time translation between agent and customer
Multilingual FAQ support
Flexibility in Settings
Customizable pre-chat forms
Automatic offline messages
12 or 24-hour time formats
Timezone customization
Platform-specific settings customization
Smart Team Management
Invite team members with specific roles and permissions
Create multiple departments to organize the team
Assign agents to each department flexibly
Centralized organization-level management for departments and agents
Custom roles (Admin, Agent, etc.) with precise permissions
Real-time tracking of agent status (Online, Busy, Offline)
Instant notifications for new messages
Comprehensive Analytics & Performance Metrics
Real-time visitor and conversation statistics
Team performance reports and average response times
Track engagement rates and ratings
Weekly and monthly visual charts
Security & Permissions
Detailed permissions for each role (40+ customizable permissions)
Easy password management
Data protection and organization privacy
Security notifications for important events
Secure login with language and theme customization options
Professional Meeting Booking System
Integration with Google Calendar
Direct link with Google Calendar for appointment synchronization
Full flexibility in defining available times (start/end dates, specific times)
Various meeting durations (15, 30, 45, 60 minutes)
Full Booking Interface Customization
Custom logo and brand matching colors
Choose available durations shown to clients
Customizable welcome messages
Direct shareable booking link
Integrated booking widget for your website
Advanced Management
Interactive calendar showing all scheduled meetings
Automatic notifications for upcoming meetings
Automatic Google Meet links for every meeting
12 or 24-hour time format based on your choice
Big Companies Solution
Sub Organization System
Multi-level Organizational Structure
Single Organization
Create multiple departments within the organization
Assign agents to each department flexibly and organized
Exclusive centralized management at the organization level
Sub-Organization System
Main parent organization with its own departments and agents
Unlimited sub-organizations under the parent organization
Each sub-organization is independent with its own departments and agents
Separate statistics for each sub-organization
Centralized management of all organizations from one place
Quick switching between organizations
Sharing Integrations & Applications
Create multiple departments within the organization
Assign agents to each department flexibly and organized
Exclusive centralized management at the organization level
Designed for Multi-Team Organizations
Tech companies managing multiple products, each with its own organization and departments
Agencies managing multiple client accounts, each with its own organization
Large enterprises with multiple branches, each with its own structure
Multi-brand companies maintaining centralized management
Turn your conversations into profits.
With Ark, every interaction is an opportunity, and every opportunity is a step toward a happy customer and a thriving business.
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